Shipping policy

THEBITTERIRONY offers free shipping storewide to all available regions

Continue reading for our shipping policies and FAQs

How long does fulfillment take?

Fulfillment time is the time it takes to make your ordered product. Our fulfillment time is calculated in business days:

  • 2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.) 
  • 2-5 bus. days for non-apparel products (art prints, mugs, phone cases, etc.)

-97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

-We currently only ship at a flat rate.

Please note: 

  • Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
  • The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
  • Our fulfillment averages don't account for the time an order might be put on hold. 
  • Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days.


What is the estimated delivery time and how is it calculated?

Our estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:

estimated fulfillment + estimated shipping = estimated delivery time

Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

  • Issues with print/embroidery files
  • Products being out of stock
  • Shipping related delays like failed delivery attempts, service disruptions

That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (sales@thebitterirony.com), we’ll check your order status and let you know how to proceed.

 

Do all items in orders always ship together?

Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we'll ship separately are:

  • snapback hats, trucker hats, dad hats/baseball caps, and visors
  • backpacks
  • jewelry
  • mugs
  • postcards and stickers
  • pillows with stuffing
  • posters
  • framed posters
  • canvas
  • bean bag cases
  • keychains and pet tags
  • water bottles

In some cases, products from the same order can also be fulfilled in different facilities, which means they’ll be shipped separately.


Why are some orders being fulfilled faster than others?

We try to fulfill products in the order that they come in, and usually, we're able to do that. To manage our order queue, we route orders to whichever facility has more capacity. Fulfillment order depends on the product and where it's routed to, so newer orders might get fulfilled faster if they're routed to another facility. 

As an example, let's say you have two t-shirt orders. The older order might include a t-shirt that's only be able to be fulfilled at our NC facility, so it's waiting in line. The newer order is a shirt that we can fulfill at a backup facility, so we might route that order and it gets fulfilled faster.

Keep in mind that when you change an order, that also pushes it to the back of the queue.

 

Are our products available in all countries?

No, we aren't available in some countries because of legal restrictions or shipping carrier limitations.

For now, THEBITTERIRONY isn't available in and doesn't ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically. 

We're available in all other countries and ship internationally